Terms & Conditions

Welcome to the Brumbies website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Brumbies and ACT and Southern NSW Rugby Union Limited relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Brumbies or ACT and Southern NSW Rugby Union Limited or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Brumbies Rugby, Building 29, University Drive, University of Canberra, Bruce, Australian Capital Territory, Australia, 2617. Our company registration number is ACN: 080281483. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, your personal information may be stored by us for use.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Merchandise Delivery details

Brumbies Rugby will post purchases to locations within Australia, via Australia Post to your nominated address. We also deliver Internationally.

Purchases are generally dispatched within 2 business days after your purchase and we anticipate delivery within 7 business days thereafter for deliveries within Australia. International delivery times will vary depending on location, however we generally anticipate delivery within 14 business days from date of dispatch. Should your purchase not arrive in this period, please contact us via email: brumbieshq@brumbies.com.au so we can investigate.

Upon delivery we will require identification and a signature from you as the purchaser to verify your receipt.

To discuss any special purchase requests please contact us prior to completing your transaction online.

Any complaints regarding the products or services supplied should be made to (brumbieshq@brumbies.com.au) or by phone on (1300 228 278 or +61 2 6283 8535).

Merchandise Refund policy

Please choose carefully as we do not generally provide refunds or exchanges if you change your mind.

Should you make a purchase in error please contact us on (brumbieshq@brumbies.com.au) or by phone on (1300 228 278 or +61 2 6283 8535).

Returns

Our returns policy lasts 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, these include: Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Obvious signs of use;
  • Any item not in its original condition, is damaged for reasons not due to our error;
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected. We will notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will generally be processed within 2 business days and a credit automatically applied to your credit card or original method of payment. The refund should generally reflect within 5 business days depending on your bank/service providers terms and conditions.

Late or missing refunds (if applicable)

Contact your bank/service provider to confirm their processing terms and conditions.

Further enquiries, please contact us at (brumbieshq@brumbies.com.au) so we can investigate.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at brumbieshq@brumbies.com.au and send your item to: Brumbies Rugby, Building 29, University Drive, University of Canberra, Bruce, Australian Capital Territory, Australia, 2617.

 

Shipping

To return your product, you should mail your product to: c/o Merchandise & Licensing Manager, Brumbies Rugby, Building 29, University Drive, University of Canberra, Bruce, Australian Capital Territory, Australia, 2617.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We only accept payment via Visa and Mastercard. Apologies for any inconvenience this causes! Dismiss